Virtual Care

All of our remote services working together to provide the best care for patients across multiple specialities

FCMS is an experienced provider of virtual and remote care. We use technology enabled solutions and new ways of working to provide high quality care and clinical supervision for patients remotely

Our Virtual Care team brings together all of the remote and telehealth services that we provide across multiple regions

We have scalable services that work together to share learning, ways of working and maximise resource 

All of our remote services

working together in one virtual hub

Clinical Assessment Service

28,000 contacts each year to our clinical assessment services across Lancashire & Yorkshire

GP Out of Hours Triage

Centralised remote clinical triage for our GP Out of Hours services

NHS 111

Over 500,000 111 calls handled each year in our dedicated call centre

0300

Standalone booking service that improves patient flow throughout local services

Remote Home Monitoring

Technology enabled care under the close supervision of a multi-disciplinary team of clinicians

Virtual Wards

Specialist teams delivering virtual ward services across multiple pathways including: respiratory, cardiac, frailty and Covid-19

Care Coordination

Single point of access allowing patients with complex healthcare needs to be cared for in their preferred surroundings

CMDU

Remote support and supervision for vulnerable patients that have tested positive for Covid-19

Clinical Assessment and Treatment Services

Within the virtual care business unit we provide Clinical Assessment & Treatment Services (CATS). This includes remote clinical triage of GP Out of Hours referrals, as well as our Clinical Assessment Services (CAS)

Our highly skilled team provide additional clinical validation for patients who are referred via NHS111, 999 or by another healthcare professional. We make sure that patients receive the most appropriate onward care and can refer into a wide range of services

45% of the CAS patients that we see each month would otherwise have called 999 or attended the local Emergency Department

Our CAS uses intelligent automation for waiting list management. Based on real time data this optimises patient flow and makes the most of clinical capacity so that the most urgent patients are seen first

We have provided call handling services since 2011

Currently our 115 call handlers support North West Ambulance Service (NWAS) by answering over 500,000 NHS 111 calls each year

We have a dedicated call centre full of hard working, compassionate people that provide high quality care to callers. These call handlers work closely with clinical teams to maintain oversight and make sure that patients are receiving the right level of care in the most appropriate setting

In addition to 111 call handling services we also provide a local booking service “0300” which supports with onward referral of patients and direct booking into local services

NHS 111/0300 Call Handling

Remote Monitoring & Virtual Wards

FCMS is an experienced provider of virtual ward and remote monitoring services. We have worked with a number of secondary care providers to deliver virtual ward services since the pandemic. These services help to prevent avoidable admissions, or to support timely discharge by providing specialist care and clinical oversight for patients in their own home

Through our remote monitoring services we provide telehealth services where patients with long-term conditions record their own observations and enter them into an app with the readings then closely monitored and reviewed by a clinician 

This service is for high risk patients who have Covid-19

All patients are closely monitored for deterioration and onward referral/escalation and where appropriate prescribed anti-viral medication

As with our other virtual care services this is aimed at providing care for patients in the comfort of their own home whilst avoiding unnecessary hospital attendances

CMDU

(Covid Medicines Delivery Unit)

Care Coordination

Care Coordination is a single point of access, admission avoidance service which supports patients with complex healthcare needs be cared for in their preferred surroundings, preventing unplanned hospital attendances

Care Coordination work closely with Trinity Hospice to support end-of-life care

The service is continually expanding as we identify new and innovative ways of meeting the needs of patients across the Fylde Coast

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