111 Health Advisor – Call Handling | Blackpool

Closing Date:


Job Description

FCMS call-handling department is recruiting Health Advisors to join our 111 Team!

  • Contract – Permanent
  • Hours – Full-time, Part-time
  • Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
  • Salary – £11.55 an hour, £11.00 during training, £11.55 once the course has been passed.

Find out more about our call handling services here: Call Handling – FCMS (fcms-nw.co.uk)

The training course for this role beginning Monday 4th March 2024

Main duties of the role

The post holder will provide a fast, accurate and effective telephone call-taking service for patients to identify the best care route. Additionally, you will take, record and process information received accurately and concisely using nationally recognised software. Furthermore, the post holder will undertake an intensive internally based training program called NHS Pathways (approx. 150 hours) to use the software safely, effectively and efficiently.

While 111 is 24/7, FCMS accepts calls between 7 am and 12 pm, 365 days a year. Therefore, the flexibility to work a variety of shifts is essential. You will work some shifts across evenings, weekends, Bank Holidays and during the festive period.

Want to find out more? Download the Role Profile.

Applications can be made via the website (link above), or through NHS Jobs: Job Advert (jobs.nhs.uk)

Contact: [email protected]

Role Profile


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