111 Clinician – Call Handling | Blackpool

Closing Date:


Job Description

**Please note – This role is for clinicians only

Applicants must be educated to a degree level in relation to their registered role and have an active registration either with NMC, GPC or HCPC**

Great opportunity for clinicians to join our 111 Team in Blackpool!

  • Contract – Permanent
  • Hours – Full-time, Part-time
  • Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
  • Salary – £18 an hour

Find out more about our call handling services here: Call Handling – FCMS (fcms-nw.co.uk)

Main duties of the role

Our call centre is a highly varied and incredibly busy work environment where no two days are the same. Patient care is our utmost priority and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. The role of 111 Clinician supports our 111 Health Advisors to provide full clinical assessments and provide home management advice to callers.

Flexibility to work a variety of shifts is essential in this role. While the 111 service is 24/7, FCMS provide the 111 service between 7 am and 12 midnight, 365 days a year. Therefore, you must be able to work some shifts across evenings, weekends, Bank Holidays and during the festive period. Full-time, part-time and bank shifts are available.

The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home.

Download the Role Profile to find out more about who we’re looking for and what to expect.

Applications can be made via the website (link above), or through NHS Jobs: Job Advert (jobs.nhs.uk)

Contact: [email protected]

Role Profile


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