Public Information

Assistance for when you need it

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Where should I go?

It is vitally important for our National Health service, that we are treated in the most appropriate location, by the most appropriate healthcare professional.

The ‘Think! Why A&E?’ campaign is a really useful tool to help us decide where we need to go, or who to call.

Self Care – Minor illnesses, ailments and injuries can be treated with plenty of rest and a well-stocked medicine cabinet that includes painkillers; cold and flu remedies; plasters; and a thermometer.

Local Pharmacy – Pharmacists offer a range of health services. As well as dispensing prescriptions and other medicines, your pharmacy can provide free, confidential expert advice and treatment for a variety of common illnesses and complaints, without having to book a GP appointment.

Find your nearest pharmacist by visiting the service search section of the NHS Choices website.

GP Surgery – If you have an illness or injury that won’t go away, make an appointment with your GP. They provide a range of services by appointment, and when absolutely essential, can make home visits. If you need to see a GP outside of the surgery’s normal opening hours, telephone the surgery and your call will be forwarded to the GP out-of-hours service.

Walk In Centre – These centres provide consultations, guidance and treatment for minor injuries and illnesses, as well as emergency contraception and sexual health advice. There are two centres on the Fylde Coast, both operating seven days a week from 8am onwards.

NHS 111 – NHS 111 is a free telephone service, available 24 hours a day, seven days a week. You should call 111 if you urgently need medical help or information, but your situation is not life-threatening. When you dial 111, you will be directed to the best local services to make sure you get fast and effective treatment.

A&E or 999 – A&E departments treat patients with major, life-threatening illnesses and injuries, so you should only call 999 or visit A&E when your situation is critical. Using a more appropriate service will save you time-and could save lives.

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