FCMS Complaints

We value your feedback. If something doesn’t go quite right please take the time to let us know so that we can investigate your issue

Complaints process

If you are unhappy with the service you have received please try to initially raise the matter with a member of the team caring for you. This means the issue may be resolved immediately

In any correspondence please include as much detail as possible – including the appointment type and location so we can make sure it gets to the right place

Click the relevant link below to auto-download the Patient Complaints Leaflet for the service you are contacting us about. If you are unsure or can’t see the appropriate area, get in touch and we can direct you to the right information