Virtual Care
All of our remote services working together to provide the best care for patients across multiple specialities
FCMS is an experienced provider of virtual care services. We use technology enabled solutions and new ways of working to provide high quality care and clinical supervision for patients remotely
Our Virtual Care team brings together all of the remote and telehealth services that we provide across multiple regions
We have scalable services that work together to share learning, innovations and maximise resource to provide integrated care across pathways
All of our remote services
working together in one virtual hub
28,000 contacts each year to our clinical assessment services across Lancashire & Yorkshire
Centralised remote clinical triage for our GP Out of Hours services
Over 500,000 111 calls handled each year in our dedicated call centre
Standalone booking service that improves patient flow throughout local services
Technology enabled care under the close supervision of a multi-disciplinary team of clinicians
Specialist teams delivering virtual ward services across multiple pathways including: respiratory, cardiac, frailty and Covid-19
Single point of access allowing patients with complex healthcare needs to be cared for in their preferred surroundings
Remote support and supervision for vulnerable patients that have tested positive for Covid-19
Using the latest technologies
Across our Virtual Care services we take pride in utilising innovative solutions to deliver great care for our patients
Our CAS uses intelligent automation for waiting list management. Based on real time data this optimises patient flow, making the most of clinical capacity whilst managing patients so the most urgent patients are seen first
We use multiple clinical management systems to provide resilience and interoperability with the wider health system
Our remote monitoring services are technology enabled to provide high quality real time care and supervision
Amanda McLean is the FCMS Virtual Care Lead. Mandy has been with FCMS for X years having previously led our Lancashire Urgent Care services. Mandy is supported by Rhian Tomkinson – Clinical Assessment and Triage Services Lead
Clinical Assessment and Treatment Services
Within the virtual care business unit we provide Clinical Assessment & Treatment Services (CATS). This includes remote clinical triage of GP Out of Hours referrals, as well as our Clinical Assessment Services (CAS)
Our highly skilled team provide additional clinical validation for patients who are referred via NHS111, 999 or by another healthcare professional. We make sure that patients receive the most appropriate onward care and can refer into a wide range of services
45% of the CAS patients that we see each month would otherwise have called 999 or attended the local Emergency Department
We have provided call handling services since 2011
Currently our 115 call handlers answer over 500,000 111 calls each year
We have a dedicated call centre full of hard working, compassionate people that provide high quality care to 111 callers. These call handlers work closely with clinical teams to maintain oversight and make sure that patients are receiving the right level of care in the most appropriate setting
In addition to 111 call handling services we also provide a local booking service “0300” which supports with onward referral of patients and direct booking into local services
111/0300 Call Handling
Remote Monitoring & Virtual Wards
FCMS is an experienced provider of virtual ward and remote monitoring services. We have worked with a number of secondary care providers to deliver virtual ward services since the pandemic. These services help to prevent avoidable admissions, or to support timely discharge by providing specialist care and clinical oversight for patients in their own home
Through our remote monitoring services we provide telehealth services where patients with long-term conditions record their own observations and enter them into an app with the readings then closely monitored and reviewed by a clinician
CMDU (Covid medicines deliver Unit)
This service is for high risk patients who have Covid-19
All patients are closely monitored for deterioration and onward referral/escalation and where appropriate prescribed anti-viral medication
As with our other virtual care services this is aimed at providing care for patients in the comfort of their own home whilst avoiding unnecessary hospital attendances
Care Coordination is a single point of access, admission avoidance service which supports patients with complex healthcare needs be cared for in their preferred surroundings, preventing unplanned hospital attendances
Care Coordination work closely with Trinity Hospice to support end-of-life care
The service is continually expanding as we identify new and innovative ways of meeting the needs of patients across the Fylde Coast
